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My husband and I has been selling on ebay for 11 years. We sell mostly antiques and collectibles. We are small sellers who are looking for an alternative to paypal. Accepting paypal is very risky for high priced items.
One example of why we no longer want to accept paypal is this…
Last year a buyer purchased an antique doll from us for $350. We shipped it out via USPS Priority Mail with full tracking, insurance and signature confirmation services. As soon as it was signed for and received the buyer filed an unauthorized charge with paypal. I called the buyer up and she said she loved the doll and made a mistake filing the unauthorized charge.
I asked her to call paypal and straighten it out and she did. Also, since we had proof she received it and signed for it, paypal unfroze our account and restored our balance once again.
The very next day, she filed a chargeback with her credit card! Ebay froze our money and charged us a $20 chargeback fee. I called her up and she laughed at me and said “Ha Ha, I have your item and got my money back”, then she hung up on me. I was livid! I contacted all of the other sellers that did business with her and found out she did the same thing to them too. Within a few days ebay canceled her account.
I called paypal and they said that they would fight her credit card co. on my behalf. Lo-and-behold, paypal apparently did not win that claim and they froze my money and said I owed them $350 plus the $20 charge back fee to them!
As of late, buyers are getting more and more bolder by the minute. Ebay and paypal seem to enable this type of fraud. It is very scary because we are small sellers who cannot afford to absorb e-shoplifting.
This is why we decided we would like to drop paypal and get a merchant account.
Posted: May 24, 2012 at 3:43 pm