Paypal awards dispute to a thief.

[Peter80]

Here's what happened:

A relatively new buyer with 10 feedbacks bought a few items from me on e-bay, totalling $1700. I sent him the merchandise by USPS insured mail. When i sent it, I was told that Insurance was trackable and of course he has to sign for it. Few days later, the buyer/scammer files Paypal dispute stating he did not receive the package. I went to my post office, they tracked the parcel in the system and shows the parcel was delivered and signed for by the buyer. Buyer never communicated with me. Tried to contact him, invalid phone number, etc.. I faxed all the info to Paypal showing that the buyer received merchandise. Few days later, Paypal awards the claim in favor of the buyer. This thief now disappeared (no longer registered on e-bay) has merchandise and the money.

I called Paypal numerous times, they gave me runaround stating that the usps insurance tracking is not good enough even though I faxed them copies showing the buyer received merchandise, even his siganture was displayed. The way this company operates is frightning, aiding criminals.

I'm seeking more advice in this matter and most likely will take Paypal to court. I will never do business with this company again.