Chargeback theft

[cocteau8]

I'm one of the fairly naive, previously happy to use Paypal people until a couple of weeks ago. Sold tickets for a gig through Paypal which the buyer lost - sorry, but not my problem! I had positive feedback confirming speedy receipt and an email confirming receipt and subsequent loss. 3 weeks ago and chargeback time! Paypal gave me 10 days to respond and said that they would have 75 days to consider this response. I responded in 1 but received an email, sent before my response, advising that there was nothing they could do and that they were closing the case. They have stated that their decision is despite my feedback, but given the timings of emails, they could not have given due consideration to my feedback. They have also stated that they have p***ed on all the information to the card company, but again this was impossibleThey are doing nothing with my proof of receipt, are not sending this on to the card company concerned, and generally, despite their protestations of powerlessness and faux expressions of sympathy, seem disinterested. Their last email suggested I ask the buyer for the money back or for the 'return of the merchandise'! Not much use when the merchandise was tickets that have been lost, and I somehow doubt that a buyer will respond to a polite request for my money back! I'm so angry!