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Negative feedback posted for no reason

My name is Patty and have been a member of Ebay for a few years now. Originally i signed up in 1989 but do to a different account it has been only a few years this time. I am a small seller but i take a lot of pride in doing a great job and making everyone happy that i deal with.

Recently i sold a top to a customer. When she received the item which was a Guatemalan shirt she said it had stains on it and black hairs. I am a Top Rated seller and have worked very hard to get to this level. I immediately offered her money back and told her to send me back the shirt. instead of working it out with me she files a claim. I was very nice and told her several times i would refund her money. when all is said and done, she sent me back the shirt , then wrote a very nasty feedback on my account. I asked ebay consultants to please remove this feedback and one said no problem because i have not had any bad feedback in over a year and then the next girl said she can not remove it because this person won the case. There should have never been a case because i agreed to pay her back immediately . I would like this nasty feedback removed from my account . i do not deserve this . She says that the ‘seller wins the prize for the most dishonest and most tacky person on ebay. i am very hurt.

Posted: September 9, 2014 at 7:00 pm

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