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PayPal Policy Enables Fraud

By Barb

I am posting the story below on message boards, but it looks like it might be appropriate for your site. It’s about an insane Paypal policy that allows anyone to open an account using anyone else’s email address…the account can never be closed. I think the only way to get them to chance this is to publicize it as much as possible, since it’s a pretty darned big loophole. My posting is below:

I just learned about an insane Paypal policy, and I want to let as many people know about it as possible, as it could affect anyone!

Someone opened a Paypal account using my business email address. Now Paypal refuses to remove my address from the account. Their reason is that the other person could have had my email address at one time. That is not possible, because it is a business address based on my initials. My employer does not recycle addresses.

On April 29, at around 10:45 a.m. Eastern time, A supervisor named Billie at Paypal told me, “It is not our policy to verify email addresses.” I said, “Are you telling me I can open a Paypal account with anyone else’s address any time I want and they will be stuck with a perpetual Paypal account?” She said, “That would be fraud.” I pointed out that she was basically saying the other person committed fraud if I use her logic. She still refused to do anything about it. By Paypal’s definition, my email address was used fraudulently, yet they will not take any action.

Now I am stuck with a perpetual account in someone else’s name that I cannot even access. Billie said it is not Paypal’s responsibility to verify the information; pretty sad to hear that in this day and age of fraud. Don’t get anyone ticked off at you or they can open an account in your email address and you’ll take it to the grave with you.

Please let as many other Paypal users know about this loophole (and non-users, since they could become involuntary account holders at the whim of anyone who knows their email address). You may copy and post or send out this message freely. Word of this security loophole needs to get out, since they refuse to do anything about it.

Posted: April 20, 2012 at 12:06 pm


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One thought on “PayPal Policy Enables Fraud
  1. Frankie V on

    Hopefully whoever stole your email address gets shuts down for running too many sales. That’s what paypal did to me, they froze then subsequently terminated my account because of a “peak in sales”. WTF? Their customer service blows. Thanks for exposing yet another one of their ass backwards policies.