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PayPal Refused to Refund

By Jamie

Thursday, November 11, 2004, I logged on to Ebay to pay for 12 transaction, all at the same time. The total of these transactions came to $460.39. When I went to the “Pay Now” screen on Ebay, and proceeded to click the continue button, I was asked to log into Paypal. I entered my username and password, and was transfered to a “Review Your Payment” screen on the Paypal website. When I clicked the “Pay” button, I received an error message stating that my transaction could not be completed, and to try again at another time. Confused, I went back to Ebay, and went through the whole process again. Still, I recieved the same error message. So, I went back to Ebay, and looked at each different transaction to see if I overlooked something. I saw nothing wrong with any of the transactions, so I repeated the process of paying again. I still received the same error message. So, I decided I would wait until later that day to try again. A little while later, I received an email that my payments had been received. So, I went to my email and deleted the message that was sent to me, thinking everything was fine. The next day, I logged in to my bank account to find that it was -$666.68. Confused, I looked at the transactions on my account, and realized that Paypal had sent 6 of the transactions through multiple times. From there I went to Paypal to check my account there. It had a whole lot of duplicate transactions posted. So, I called Paypal to find out how to get my account fixed. Finally, I got ahold of an Agent and they told me to contact the people I sent the payments to and get them to refund the money. So, I did. Then, I called Paypal back to find out what they were going to do about my overdraft fees. I explained what was going on to one of the Agents, and they transfered me to the ACH department. There I talked to an Agent and after a long conversation, he told me that they would transfer my refunds back to my bank account, but it would take 3 business days, and they would send a fax to my bank, letting them know what was going on, and see if they would wave my overdraft fees. Also, they would take care of the situation and try to call me back that day, and if they couldn’t call me that day, they would in 24-48 hours. Tuesday, November 16, 2004, I recieved 15 emails that stated:

“You recently attempted to transfer funds from your bank account.

Your bank has declined the funds transfer because your account did not have sufficient funds available.

We will automatically re-attempt this transfer in 3 business days. Please fund your bank account immediately to ensure this transaction can be completed.”

After getting these emails, I called Paypal back and told them what had happened, and asked to speak with a manager. The agent I was talking to told me there was nothing they could do about the overdraft fees because they do not reimburse people for those. I explained that I was not going to pay overdraft fees for something that wasn’t even my fault. So, she transfered me to a mgr, but after 10 minutes of waiting, I had to take my son into the doctors office, so I hung up. After I got home, I called Paypal back and had to tell this whole story to three different people to get to a manager. Finally, I got to speak to a manager. I told her I wanted to know how I was going to pay my overdraft fees and I informed her that I did not want all these returned transactions, sent through my bank again. she informed me that they do not pay overdraft fees and most of my payments have already been refunded by the sellers to my Paypal account, which they said they would transfer to my bank account, and never did. She said the best they could do is send an email to me that I could take to my bank. So, I told her that Friday, they told me that they would send a fax to my bank, and take cared of the situation. she asked me who told me that, and I said one of their agents, but I have no idea what his name was. Then I remembered the email I got from Paypal, wanting me to rate my conversation with that Agent, so I told her that, and she put me on hold for another 15 minutes. When she came back, she informed me that she talked with the agent that told me all of this, and informed him that they do not send faxes to businesses. Then she told me she would send me the email to take to my bank and that’s the best she could do for me. So, I asked her who I should call back and talk to when my bank says they aren’t going to waive my fees, which they had already told me on Tuesday when I talked to them about it. She said that this is the best they can do, and no one is going to be able to do any better. So, I said thank you and bye. Now, I have written the Attorney Generals Office for California, and filed a complaint with the Better Business Bureau. Hopefully, I will get some kind of positive out come out of this.

Posted: April 20, 2012 at 5:10 am

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