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I sell on both ebay and Gunbroker.com. I sold an item to a person who lived in Germany. He wrote in his notes on the Paypal payment that he wanted the item shipped to his friend in the US. He wrote the address in the notes of his payment. I sent his item to him USPS priority mail with tracking as I always do, a week later my tracking number confirmed receipt of the package.
3 weeks later he files a complaint with paypal and they freeze my money saying that they must investigate his claim of non reciept. Paypal asked me to send them a tracking number (Which they have access to already if you use Paypal to ship your packages) proving that I sent him the item and he recieved it. Two weeks later (after having my money on hold the whole time),Paypal gives this guy back his payment in full leaving me without the product or the payment.
When I call to complain and ask why they sent his money to him after I gave them the Tracking number showing he recieved it, they said because the item was not shipped to a address Confirmed with paypal he was eligible for a refund. Even though this guy asked in his payment “Please ship item to this address, not this address” I should have not done what the customer asked me to, and shipped to his confirmed address.
I asked the Paypal representive if he could see where the guy told me in the notes to ship the product, He said “yes he could and it is obvious that the guy is commiting fruad, I guess you learned a valuable lesson, Don’t ship to an address that is not confirmed with paypal” In any case I lost the money and the product, and because of paypals policies this guy ripped me off legally.
Posted: April 20, 2012 at 5:46 am