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PayPal’s Unfair Policy

By Justin

I sent out an item to the person who bought it on ebay.  It was software for the PC.  A couple of weeks later he filed a complaint with Paypal stating he never received it.  When I logged in there was only 3 options to dispute the claim.  They were:  1. Refund the customer  2. Provide tracking number 3. Provide proof that you already refunded the customer.  There was no place to explain your side.  I managed to squeeze in the tracking number field my story that the item was shipped through USPS and there is no tracking number.  I do have the receipt though.  I provided the billing number and clerk number from the receipt.

Now my account is frozen.  They wouldn’t accept the receipt as proof that I did my part in the transaction.  Moral of the story.  There is a large loop hole in paypals’ claim dispute policy.  It boils down to this:  If you don’t use the optional delivery confirmation number service when you ship out a package, ANY JOE SHMOE can file a claim saying they never got it and get a full refund at your expense.

Posted: April 20, 2012 at 8:45 am

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