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and have it posted to see in the PayPal Complaint box, right on the homepage....
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I registered an account years ago, since then I’ve lived at tons of addresses..
I tried to reset my password and all I was asked by the web form was the email address, so they can send my email a temporary password and if i’m the email owner i can access the email and get the password to log in, problem is that the form to reset passwords is broken and shows a transaction error letting me know to check my account in 30min for the transaction before reporting the issue, I MADE NO TRANSACTION i just want my password reset.
I emailed them this report and the email i received in response outlined how to reset my password using the same method i reported was broken…
So i called, spent hours on the phone, they refused to help unless i verify my street address… after spending hours going through all the addresses i knew they still wouldn’t help.
They refused to acknowledge their site was broken.
They refused to acknowledge that if it worked the reset password would be emailed and i could access my account, therefore i asked them to do the same verification as the broken form would have and they refused.
I asked them to fix the broken form and they refused saying it worked fine.
I asked them to investigate if there was a fault on my account causing the fault in the form. they refused saying they need to verify the account to investigate a fault on the account.
I explained that the Paypal account was verified, that i would provide the account number or VISA card number that was used to verify the Paypal account, i.e. to verify Paypal credit and debit a few cents to the account. guess what, they refused to acknowledge i knew the account digits!
I cant register a new Paypal account because the email address is in use already… I would need to create a new email account (i know sounds easy) but the email address i use is the only thing that remains unchanged over the years.Similar Complaints
Posted: July 6, 2012 at 2:17 pm