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AboutPaypal.org is an Anti-Paypal website created with the sole purpose of exposing the horrors of doing business "The PayPal Way". We are committed to assisting the public in making an informed decision about PayPal.
This website is a collection of horror stories, news reports and other information addressing problems with Paypal, Inc..
By Bernd Schneider
Weeks after I have set up the domain AboutPayPal.org, PayPal have unrestricted my account, and I have been able to withdraw the funds that had been “permanently locked”. I doubt that I would have had this success without AboutPayPal.org.
However, I’m not yet even with PayPal. To recover my money has been a lot of effort and has caused me expenses as well as loss of income. And I believe that if I were in the US and could make use of the information I have gathered, it would be easy for me to collect damages.
PayPal may or may not have the right to close accounts of customers at will. But a simple account closure would probably not have irked me enough to set up this website. What spurred me into action was that famous two-liner by which they informed me that they “permanently locked” my account:
Re: Restricted Webform: auto-bp (KMM15642011V79497L0KM)
Thank you for contacting PayPal.
PayPal Account Review
Not a word about my money on their account (some 467 US dollars). And true to form (appealing is not allowed !), requests per email for information about what would happen with my money had remained unanswered for weeks. until I set up this website.
And, by the way, what violation of terms? From the time they accepted my account to the time they “permanently locked” it, there was no difference in the pattern of usage.
I would probably not have taken the effort of setting up this website if they would have informed me in a polite and responsible manner that they would like to close my account. I don’t know what kind of customer service department they employ, but I can offer some help on how an account closure mail could be worded.
As pointed out above, that I have been able to withdraw the funds after a battle involving the setting up of this website doesn’t mean that all is now in order.
In another article on this site, headlined “Demanding damages”, I have explained in more detail that people who had their accounts unjustly restricted or permanently locked should demand damages, and this includes myself.
Posted: April 20, 2012 at 12:37 pm