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My name is Gerald King III. I am writing you because I have a grievance with eBay and Paypal. Because of someone else’s scandalous actions, I have lost nearly $2,000.00 in money and product, but I’m not the only one affected by the fraudulent behavior. My father, whom has no affiliation whatsoever to any of my transactions, is also suffering losses from one person’s con. Here’s our story:
On June 10, 2005, I placed an IBM T40 laptop on eBay to sell. I paid eBay to list the item on its auction Web site, and I also paid for the “Buy It Now” feature. I had to give eBay a percentage of the price for which the laptop sold. The percentage is as follows: 5.25% of the initial $25.00 ($1.31), plus 2.75% of the remaining closing value balance ($25.01 to $1, 000.00). The item sold on eBay on July 13, 2005, at 12:06 PDT for $1000.00 with the “Buy It Now” feature by Chung-Yen Chao through Paypal. The Paypal account showed Mr. Chao was a member. The e-mails he sent me came from the address registered to the verified Paypal account. The customer wanted to have the item shipped to Russia to a cousin, and I told him that if he paid for the shipping, I would send it to any place he wanted me to. After all, the laptop was then his.
The customer sent another $43.00 to my Paypal account from his account for the shipping cost of the laptop through USPS to Russia. (Mr. Chao wanted it shipped through USPS because this was the cheapest way to send the item.) The following day, June 14, 2005, at 1:04 p.m., I shipped the laptop to the specified address in Russia and e-mailed Mr. Chao, ensuring him the item had been shipped via USPS. On Tuesday, June 14, 2005, at 1:52 p.m., Mr. Chao e-mailed me back. He wrote that he “liked doing business with me and he thanked me.” The following morning, I had an e-mail from Paypal stating that my account had been “frozen” because I had received unauthorized funds from Chung-Yen Chao’s account.
Since I had already shipped the laptop to Russia, you might imagine I was a bit aggravated when I realized this was all a big scam. Apparently, after I e-mailed Mr. Chao with the shipping information, he called Paypal and said the entire transaction was compromised and unauthorized. So, Mr. Chao (the criminal) not only gets $1043.00 back, he gets a laptop computer as well. And I’m left holding the bag … a very empty bag.
Hence, I started a campaign to recover my lost funds. I called Paypal, and they said I was covered by Seller Protection and that they would send me an e-mail that I needed to reply to with the information they requested so the issue could be resolved. I received the e-mail and replied to it within the same day. I did not hear back from Paypal for a week. I called Paypal, and they stated the account was still under investigation. Every attempt I have made to work this out with Paypal has been unsuccessful. They wanted to give me the runaround stating that I agreed to their terms when I signed up and that there was nothing I could do.
I told them I was going to contact the Better Business Bureau and the attorney general if I had to. They said to go ahead because there was nothing anyone could do. I researched and found direct numbers to Paypal executives, and I called a few. They where not available at the time, so I left messages. I received a call back from a person claiming to represent Paypal, but he was not an executive. The man told me he understood why I was so upset. He said he saw that I was ripped off, but being that it’s $1000.00 and I sent the item to Russia when the Paypal member was in the United States, there is nothing Paypal could do. I was told I would have to accept my losses. Well, I just can’t accept that.
But, wait, the worst is yet to come. As I briefly mentioned before, my father is also suffering losses from Mr. Chao’s fraud. The day I shipped out the laptop to Russia, I conducted another — completely separate — transaction with my father who lives in another part of the country. I sent $900 to my father’s Paypal account, because I owed him money. On July 18, 2005, exactly one month and five days after this transaction occurred, Paypal froze my father’s account and deducted $900 from his balance. How is this right? He is perhaps the biggest loser in this entire scenario. He had nothing to do with Mr. Chao or our transaction, yet he still did not get the money I owed him.
Paypal did nothing to protect me or my father from this transaction. They did everything they could to protect the person who has frauded me. I have researched on the Web about Paypal and noticed this is not the first time something like this has occurred. Paypal seems to protect wrong-doers quite often.
Please review my case and help me and my father end this nightmare with Paypal. The resolution I am looking for is to be credited the amount they are deducting from my account ($1043.00) and my father’s account ($900.00). Attached are all the e-mails from Mr. Chao and Paypal regarding this incident. Also attached are the e-mails from Paypal to my father stating his account was deducted for this transaction.
Posted: April 20, 2012 at 7:38 am