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Seller refuseed to accept item when returned

On January 30th, 2014 I ordered a dress through ebay. The dress was a mother of the bride dress for my daughter’s wedding. I paid with PayPal It was supposed to be “custom made” to my specifications size wise. It was supposed to be purple with beading at the waist. When it arrived approximately 3 months later it was not what I had ordered. It was definitely not as described! The gown was purple but the beading was bright red huge beads! And, though I had sent my measurements it did not fit. (I have been sewing for almost seventy years. I am now 79 years old)So, I filed a case with ebay-PayPal. I have had nothing but the run-around since. The last request from them was in May, 2014, that they wanted me to ship it back to the seller. I did so at an additional cost of $37.10, on May 5, 2014. After trying to track this package I was finally shut out and told it could only be tracked through them from Canada! I live in the US. When I inquired about that they sent me another set of instructions. Before I had the opportunity to do those instructions. The gown came back to me last Saturday, August 16th, 2014. It was returned to me by the seller, more than 3 months after I had shipped it to them. PayPal says they will not pay me unless the seller receives the package. So, if the seller does not wish to pay for their mistake it appears from PayPal’s “Remember the ebAy MONEY BACK GUARANTEE covers PURCHASE PRICE + ORIGINAL SHIPPING” is false advertising too! As an aside: I have been an ebay purchaser for over 10 years and have never had a negative of any kind.

Posted: August 21, 2014 at 7:46 pm

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