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I am a student just trying to make some extra money to survive as I have been trying to find a job for awhile. I have been on ebay for over 3 years. So I started selling this year. I sold an item to a customer over 3 months ago worth over $200, the customer bought the item then after a month filed a reversal claim, saying it was a fraudulent transaction (claiming it wasen’t her). I wrote to her asking her to return the item and I will give her a full refund if she has not used the item, but no reply. I uploaded tracking shipping information requested by paypal and after 10 working days I got a reply saying I have won. Oh happy days I thought. 3 months later out of no-where I have a chargeback dispute from the same woman claiming the transaction was fraudulent but this time she said it was not as described. I gave paypal all the information they needed, after a phone call to them I discovered that I was not protected under seller protection due to the customer filing a not as described claim even though I sent it to the correct address. So if I lose this case I will be responsible for the chargeback cost due to the fact that the customer telling her credit card company it was not as described.Similar Complaints
Posted: September 18, 2012 at 3:03 pm