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Banned from Paypal for made up reason

I have a business ebay account registred since 2010.
Since 4 Years we are topseller on ebay. Having a very high sales volume and good customer support.

Suddenly paypal decided that our products need a licence (they don’t).
We asked them if the company filed a complaint. They responded that no one filled a complaint but their “Brand Risk Team” decided we have to upload a official bill.

Due to the nature of the product ( virtual goods ) we are unable to upload such a license or bill. A week later our account got frozen. 3 weeks later our account got a permanent ban.

Good thing our account got a warning for a week before it getting frozen. So we removed all products from the shop and over 30k€ from the account.
Removing products did not help and we still got banned. But at least our money was not frozen.

Now the funfact:

- They go against a company that is 4 years in business with high sales volume for no real reason.

- Our account manager is doing nothing. Because the review team is another team he has no influence on

-Requests are not getting answered.

-ebay is fine with our products.

-We have over 10 competitors on ebay that never received such a blatant nonsense request from Paypal. They are all still selling the same goods. Some of them aren’t even topseller because of their bad feedback.

YET NO ONE ELSE GOT BANNED FROM PAYPAL.
Having one of the biggest sellers kicked out, Paypal has no created a competitive advantage for the other sellers.

So that is what you get for being a top-rated seller on ebay. A kick in the ass and your account banned.

Posted: July 17, 2014 at 7:00 pm

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One thought on “Banned from Paypal for made up reason
  1. crazy sell on

    Hi,our company get the same thing from paypal.
    our story is the same facts as you but we spend more the 50,000$ for the SEO advrtise + office + workers ,total around 120,000$,in the beginnig it was perfect the money arrive and we gave perfect service to our custmer,we was competitor of deal extreame website but from his begining befor he became to be very big,we sell the same product and sudenlly without warning one day in the morning we come to office and see not have orders in the website,after 10 minits checking we see that paypal CLOSE our account permntly,we send mails try to speak about the reason and nothing was help they even not speak to us just robot answer,becouse all our biling in the website was depand on paypal payment we clsoe the website send workers home and close the bussnies,as they do to me i hope they lose all them profit also,i bring my story here from 2 reason:
    1. i dont have other place to advrtise it.
    2. i want to warnning other people that planing to use them service and build all the opartion on paypal be wer,
    PAY PAL WILL CLOSE YOU WITHOUT WARNING-I WAS PASS IT WE SPEND 1 YEAR FROM OUR LIFE FOR WORKINK MORE THEN 16 HOUR S DAY,IN THE END BECOUSE PAYPAL WE CLOSE THE BUSSNISE!!!!

    Reply