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Paypal account frozen because of travels to Cuba

Paypal froze my account while I was collecting money for my friends to travel to Cuba to see family for the 1st time in over 10 years. They are completely legal to travel to Cuba, however paypal insisted we acquire documentation from the Office of Foreign Assets Control before the account can be cleared. Because all I got were generic emails, I was unable to speak to anyone to find out exactly what paper work we needed. Months later we found out, and it took us 8 months to process the paperwork through OFAC. OFAC has sent a letter to paypal stating that my friends are legally allowed to travel to Cuba, that all the funds in my name for them should be released. I got another generic email yesterday saying that wasn’t the proper documentation. Of course there is no one I can talk to about it- the compliance dept. is apparently a secret society of very important people who do not have phones (or know how to read)! It has been over a year that I’ve been trying to get this $540 for my friends so they can see family, so their kids can meet their grandparents for the first time. So insanely ridiculous. Screw Paypal!!

Posted: December 7, 2012 at 6:52 pm


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2 thoughts on “Paypal account frozen because of travels to Cuba
  1. Drew on

    Paypal is just horrible, I can’t believe you have been dealing with that for over a year. Paypal just limits accounts left and right for no reason and even when you provide them with what they are asking for they “never receive” and it has to be resubmitted numerous times but even then it seems like they don’t review what you send them. Like they have all ready made up their mind before they even asked for the information

  2. Riccardo on

    My friend, I’m Italian and I’m working in Iran. I used Paypal Account for transaction of max 500 euros in 5 years. I tried to get access to the account from Iran about 2 years ago and they blocked my account. I had to explain that I’m Italian and I am trying to access the account for small purchases for myself etc. They reopened the account without problem. about 1 mount ago i did another access from Iran thinking I was allowed due to my previous explanation but….they said that this is my second and last attempt and after 1 warning my account is closed permanently. Before to notify me the permanent closure they need from me a copy of my ID document, for what? May be they need to well schedule me as terrorist ?
    Good luck to all