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AboutPaypal.org is an Anti-Paypal website created with the sole purpose of exposing the horrors of doing business "The PayPal Way". We are committed to assisting the public in making an informed decision about PayPal.

This website is a collection of horror stories, news reports and other information addressing problems with Paypal, Inc..

PayPal dispute was unfair

I have always used Paypal to make my purchases online. I recently used the service when purchasing two pairs of Louboutin heels from a buyer I was suspicious about. Turns out the shoes were fake and so I processed a dispute and was advised to return them. I sent them to the address provided and having done returns through Paypal many times before I sent them without a second thought. The package was confirmed delivered to the seller but my refund was declined. The seller stopped responding to my emails. Paypal advised that I was declined my refund because I did not require the seller “sign off” on the package. When reviewing the email after that I finally noticed the small second-thought one line requesting I send the package with signature confirmation. No where was it stated that I’d be denied my $325 if I did not provide this, nor that it was necessarily REQUIRED. I am processing a dispute w/ my credit card company and closing my Paypal account and Bill Me Later credit line.

Posted: March 31, 2014 at 7:34 pm

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