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Paypal offered zero help over stolen money

A few months ago I was reviewing, online, the daily transactions in my business bank account. I noticed a $600 debit and it showed that it was debited by Paypal. I barely ever used PP. I went to the Paypal website and discovered that yes-there was $600 stolen from my bank account. I sent an email to the email address associated with the withdrawal. I then emailed paypal using their “fraudulent transaction” form. I did receive an email back from PP saying they would look into it. A day later I got an email Paypal telling me they would credit my account with the stolen unauthorized withdrawal. A few days went by and I did not receive my money. I called Paypal and they reviewed the data with me, told me to hold on, then came back on the line and said they would be crediting my account after we got off the phone. About an hour later I received an email from Paypal telling me that the person who has made the unauthorized withdrawal had told them-Paypal-that they (the person who made the unauthorized withdrawal) had told the PP customer service rep that they decided to not refund the money. Paypal customer service told me I was on my own. I reminded the customer service rep that the reason people used PP was because of their advertising that this kind of thing would always be taken care of. The Paypal customer service rep said to me “you have a nice day sir” and then hung up on me.

Fortunately my bank came to the rescue and credited me back the money.

Posted: October 24, 2012 at 2:28 pm

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