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Seller never shipped order

I paid for a chicken coop with a 2-3 week delivery promise. After 4 weeks I found out it never shipped. I opened dispute and seller promised to ship immediately and have it here in three days. Shipping company tells me that they aren’t even picking it up for 2 days, no possible way it will be here any sooner than 7 days.
Seller refuses to give refund. Says I made a custom order and wants 20% restocking fee.
He never shipped the coop at all. Now I am super worried that I won’t get my money back, I have heard so many horror stories about PayPal. I am not sure how to proceed.

Posted: April 3, 2014 at 6:18 pm


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One thought on “Seller never shipped order
  1. Stine on

    Open a buyer dispute within 45 days after you completed your transaction, and PayPal will investigate if you can get a refund. As long as you bought an item that is covered by PayPal’s buyer protection, you will receive a refund or the item you paid for.